Important: Information about how Coronavirus affects your policy - Read More

24/7 Emergency Helpline


In an emergency situation, time is critical. Contact our emergency assistance service as soon as possible if you need to get to hospital, are in an accident, require medical evacuation or repatriation.

You can find the number to call on your Certificate of Insurance. If you don't have this to hand just sign in to get a copy. If you registered your mobile phone number with us then we will have sent the emergency contact number to you when you purchased your policy.


Other enquiries

General Claims Enquiries

For non-emergency related enquiries, please contact us during normal business hours. For general claims you can complete your claim online in a few easy steps.

To make a claim

To make a claim after you have returned home just sign in and follow the online claims process.


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