In an emergency situation, time is critical. Contact our emergency assistance service as soon as possible if you need to get to hospital, are in an accident, require medical evacuation or repatriation.
You can find the number to call on your Certificate of Insurance. If you don't have this to hand just sign in to get a copy. If you registered your mobile phone number with us then we will have sent the emergency contact number to you by text message when you purchased your policy.
General Claims Enquiries
For non-emergency related enquiries, please contact us during normal business hours. For general claims you can complete your claim online in a few easy steps.
To make a claim
To make a claim after you have returned home just sign in and follow the online claims process.